Our Commitment to Excellence

At SigmaNRG™, we maintain the highest standards of quality and customer satisfaction. While we strive for perfection in every order, we understand that sometimes things don't go as planned. Here's how we handle returns with the same premium service you expect from our brand.

Unopened Product Returns

We understand that circumstances change. If you need to return unopened products:

- Returns accepted within 14 days of purchase

- Original packaging must be intact and sealed

- Products must be in resalable condition (no tears, marks or visible damages)

Important: For your safety and in accordance with health regulations, we cannot accept returns of opened or unsealed products.

Order Discrepancies

Excellence is our standard. In the rare event you receive an incorrect item:

- Notify us within 14 days of receipt, email us on uk.orders@sigmanrg.com 

- Keep the product in its original condition

- Our team will endeavour to provide a resolution

- Replacement shipping is at our expense

Product Quality

Our commitment to quality is unwavering. If you have concerns about your product:

- Contact our support team on uk.support@sigmanrg.com 

- Provide order details and specific concerns

- We will endeavour to provide a resolution

Delivery Issues

In the unlikely event your order doesn't arrive:

- Notify us within 14 days of dispatch confirmation, email us on uk.orders@sigmanrg.com

- Provide your order reference

- We'll initiate a tracking investigation

- In the event the product is lost in transit by the courier, we will update you on their response and thereafter resend a new product to you as soon as we can

Returns Process

We've made returns as seamless as our service:

1. Contact our team on uk.orders@sigmanrg.com 

2. Receive return authorisation

3. Return items within 14 days

Important: For your safety and in accordance with health regulations, we cannot accept returns of opened or unsealed products.

Refund Processing

Your satisfaction is our priority:

- Refunds processed usually within 48 hours of receipt

- Original payment method credited

- Bank processing time: Please allow 10-14 working days

NOTE:

Our policies and procedures are subject to change without prior notice, including but not limited to regulatory requirements, market conditions, legal requirements and alike